Overview
Regional Manager (Field Based)
Job Role: Regional Manager (South)
Department: Shutterly Fabulous® - Retail
Reports to: Head of Retail
Job Type: Full Time: Permanent
Job Level/Group: Regional Manager (Basic plus bonus. £45-£53k OTE)
This is a field-based role, managing and developing a group of employed and self-employed Shutter Specialists across our South region and playing a key role in supporting the fast growth of a dynamic and agile business.
The South region covers Devon to Kent (and excludes London).
Who are Shutterly Fabulous?
We are now the second biggest shutter retailer in the UK – and growing fast – very fast!
You’ve probably seen us on TV or heard us on the radio, you will have seen our vans up and down the country, and our displays in John Lewis stores across the UK – and now you have the opportunity to join us as we continue our rapid growth.
Shutterly Fabulous®, is the UK’s original measure & install shutter experts - trading since 2002. Specialising in top-quality interior shutters and promising every customer a Shutterly Fabulous service every step of the way.
We are part of the Mzuri Group – so we have the backing of a global business: giving you and our customers confidence in our ability to deliver outstanding quality service and value: always.
And you probably already know that we work in collaboration with John Lewis & Partners, exclusively servicing their nationwide customer demand for interior shutters.
Essential Skills & Attributes
- Current / Recent Field-based sales-management experience
- Experience of leadership to achieve sales and associated targets and to support colleagues in creating successful business outcomes.
- Comfortable using CRM Systems.
- Good working knowledge of Microsoft Office
- Professional and agile approach, coupled with great people skills and commerciality.
- Excellent planning, organisational and time management skills.
- Passion for Customer Service
- Works well as part of a team
- Ability to work in, and adapt to, a rapidly changing environment
- UK Driving Licence
Desirable Criteria
- Experience working in FMCG environment
- Experience of Sales, Surveying, and Installing window coverings
- Understanding of self-employed business owners
- Our ideal candidate would live within the region to minimise travel and support a good work/home integration.
Key Responsibilities
- Provide strong direction, mentoring, and motivation to the team to enable each to develop and succeed in their business.
- Develop and implement effective business strategies to enhance sales, productivity, and efficiency across all locations.
- Periodically accompany Specialists on customer visits, providing feedback and guidance where required.
- Enable training and support to ensure the team are fully able to provide excellent customer service with a particular focus on commercial performance in line with business objectives.
- Identify skill gaps and develop and deliver coaching to support where necessary.
- Grow our performance through people including recruitment & selection and performance management.
- Play a leading role in onboarding new Specialists, ensuring all aspects of training are completed and expected behaviours are embedded.
- Ensure the team are proficient in using our systems to enable them to survey and install accurately each job on site.
- Work closely with TCMM support teams to ensure systems meet the needs of the Specialist team.
- Provide regular analysis to the Head of Retail and Senior Leadership Team on KPIs and metrics, identifying areas of concern, focus and follow up.
- Communicating customer and operational feedback to the team and management, identifying areas of concern and subsequent performance management.
- Resolve escalated customer service issues and provide comprehensive report to the Customer Service team.
- Work closely with your Head of Retail and Retail Operations Manager to ensure inter office/field communication and requirements are well managed.
- This role requires a travel across the region (Devon to Kent) and will require occasional overnight stays. You may be required to provide cover for other Regional Managers from time to time which may incur further travel across the UK.
- The Regional Manager role is based around a 70% field / 30% home office expectation.
Benefits
- Base salary upto £45k plus Bonus to £8000 (on target)+
- Company car and laptop
- Mobile phone / contribution
- Realistic and achievable quarterly and annual bonus structure
- Pension scheme with employer contribution
- 31 days Annual Leave (inclusive of Bank Holidays), increasing for long service employees
- Medicash benefits package
- Opportunities for career development within TCMM and the wider Mzuri group
To Apply
Please email jason.ridgill@tcmmshuttergroup.com with your CV and a covering letter, which demonstrate how the above criteria are met.
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