Group Operational Resilience Manager - Business Continuity

JOB TITLE: Group Operational Resilience Manager - Business Continuity

LOCATION: Manchester, Birmingham, Bristol, Edinburgh, Glasgow or Leeds

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office location.

About this Opportunity

Are you ready to play a hands‑on role in strengthening how a critical business unit prepares for, responds to, and recovers from disruption? If so, the Business Continuity & Response Manager role within GCOO Resilience Enablement offers an opportunity to make a tangible impact on customer, colleague, and operational outcomes.

Sitting within GCOO Business Resilience Office (BRO), this role supports the delivery of the GCOO operational resilience framework, with a primary focus on business continuity and incident response capability. You will work closely with business areas, resilience specialists, and Group Incident Management to ensure resilience activities are embedded, maintained, and effective.

This is a delivery‑focused role operating in a fast‑paced, regulated environment, requiring strong organisation, collaboration, and calm execution — particularly during incidents.

• Deliver and maintain Business Continuity and incident response capability across GCOO, ensuring plans, people and processes are ready for disruption.
• Maintain high‑quality Business Continuity Plans, Business Impact Assessments and Important Business Services activity, working closely with business stakeholders.
• Support incident response at Bronze level (including rota participation) and coordinate response activity across Silver and Gold incidents when required.
• Plan and deliver resilience testing and exercises, capturing outcomes and learning to drive continuous improvement.
• Provide clear governance, reporting and stakeholder engagement to build resilience awareness and ownership across GCOO.
• Contribute to improving tools, templates and ways of working, collaborating across the BRO and wider Group resilience community.

Why Lloyds Banking Group

If you think all banks are the same, you're wrong. We're a pioneering, fast‑changing business that shapes finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it.

What you'll need

• Strong background working in business continuity and/or operational resilience within a regulated or complex organisation.
• Proven experience supporting or leading live incidents, across planning, response and recovery.
• Experience with resilience testing, exercising and capturing post‑incident learning.
• Strong organisational skills, with attention to detail and the ability to manage shifting priorities.
• Clear and confident communication skills, able to work effectively with both technical and non‑technical stakeholders.
• Calm, pragmatic judgement under pressure, with an outcome‑focused mindset.
• Digitally confident, with an interest in improving efficiency through tools, automation and smarter ways of working.
• Collaborative, inclusive and accountable, with a strong commitment to learning and continuous improvement.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under‑representated groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package

• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.

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