Warehouse Manager (NIGHTS)
Location: Waltham Abbey
Reports to: Operations Manager / Site Manager
Job Type: Full‑time, Sunday to Thursday 20:30 - 06:00 – 42.5 hrs per week (1 hour Lunch)
Salary: Up to £45,000 per annum, depending on skills and experience
Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years.
Job Overview
To ensure that all warehouse operations are performed on time and within budget. Through the allocation of staff to tasks, to meet the needs of the operation, you will be responsible for the safe and efficient receipt, storage and dispatch of goods, stock management as well as Health & Safety compliance. All operations should be performed within company guidelines. To lead the team to complete full and timely pick, pack and dispatch functions in line with the company KPI's.
Structure
This role will report directly to the Warehouse Manager.
The Ideal Person
- Strong leadership skills with the ability to motivate and manage staff effectively
- Excellent communication and problem‑solving abilities
- A hands‑on approach with a keen eye for detail and high standards for quality and performance
- Good knowledge of health & safety practices and the ability to enforce them consistently
- Experience managing KPIs, shift planning, and incident reporting
- The ability to remain calm and professional under pressure
- Flexibility and reliability, with a strong work ethic and commitment to operational excellence.
Key Activities and Responsibilities
- Manage the flow of goods in and out of the warehouses in line with business requirements and customer demands
- Plan resources to ensure cost‑effective productivity
- Identify, recommend and implement continuous improvements to current processes or procedures
- Strive to improve customer service through accuracy and quality (reduce mispicks, CNF, damages, etc.)
- Complete regular stock counts/PI's accurately and within financial boundaries
- Ad‑hoc projects as required such as moving stock, development of warehouse space
- Be responsible for the daily line management of the Warehouse team
- Lead teams responsible for picking, packing, loading & dispatching of vehicles
- Staff training and development
- Develop and monitor KPI's to exceed targets and drive ownership within the team
- Ensure appropriate daily operational provision is in place for the Warehouse team to meet business needs – including managing leave requests and sickness absence
- Successfully manage the daily performance and conduct of the Warehouse team in line with the business' internal procedures
- Conduct Daily Briefs to staff to communicate daily and future tasks
- Flexibility around working hours – able to change shifts at short notice to facilitate holiday/sickness cover
- Provide weekly KPI reports to Warehouse Manager on staff performance, health & safety and projects being undertaken
- Ensure the highest standards are kept in the workplace, including internal/external cleaning of the site and rotation of stock
Experience and Education
- Good competency in Excel, Word and WMS systems
- Good knowledge of health and safety legislation
- Holding a current forklift licence is desirable (counter‑balance/flexi, bendi)
- Minimum of 5 years' experience working in a high‑service‑level warehouse
- An experienced people manager – proven experience of leading and successful performance management and development of a team of staff
- Proven success in improving warehouse systems and processes
- Experience of working in a high‑pressure environment handling a high number of orders
- Proven high customer‑service focus
Health & Safety
- Responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act 1974 and relevant legislation, including reporting any health and safety hazard immediately you become aware of it
- Work in accordance with the General Data Protection Regulations and Data Protection Act 2018
- The post holder may have access to material which is confidential. It is a condition of the contract of employment that you ensure that no confidential material is leaked from the department to unauthorised personnel
- Implement the Equal Opportunities Policy into daily activities. All employees are required to work in accordance with the Equality Act 2010
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