HPC & AI - Software Engineering Resolution Engineer

Overview

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture values varied backgrounds and supports flexibility to manage work and personal needs.

Role

HPE is looking for a Software Engineering Resolution Engineer to join our global service HPC team. This Service Engineer role provides support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus is on tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the Cray System Management (CSM) software and tools.

Responsibilities

• Analyze, reproduce, isolate and resolve issues pertaining to Programming Environment and Workload Managers (Slurm/PBS).
• Provide technical support for customer reported issues escalated to Level 3 support.
• Escalate unresolved issues internally to HPE R&D or to programming tool partners depending upon isolation.
• Perform selected product pre-release testing.
• Document/communicate throughout the whole process of working an issue until closure.
• Create and review selected customer documentation and notices.
• Must be able to provide after-hours support when necessary.
• Provide guidance and mentoring to less-experienced staff members.

Education And Experience Required

• Bachelor\'s or Master\'s degree in Computer Science/Engineering, Information Systems, or equivalent.
• Typically 6-10 years experience.

Knowledge And Skills

• Knowledge and experience of Linux operating systems.
• Experience with installation and configuration of GPU drivers. Use of GPU performance and profiling tools (e.g., NVIDIA Nsight).
• Knowledge and experience with programming environments, i.e. C++, Fortran, Python, MPI.
• Experience with debugging and performance analysis tools (CPE tools and libraries).
• Prior history with containerization such as Apptainer.
• Experience with Pytorch, NCCL and/or RCCL.
• Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure.
• Knowledge and experience with working with 3rd party suppliers.
• Ability to multi-task and prioritize, switching between working several issues at once.
• Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team.
• Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written.

Additional Skills

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• Solutions Design
• Testing & Automation
• User Experience (UX)

What We Can Offer You

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Equal Opportunity Statement

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.

No Fees Notice & Recruitment Fraud Disclaimer: It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammers impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates. Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. The credentials of any hiring agency that claims to be working with HPE for recruitment should be verified by candidates. Any candidate relying on fraudulent representations does so at their own risk, and HPE disclaims liability for any damages or claims that may result from such communication.

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