Head of Neighbourhood Nursing

We are seeking an experienced, strategic, and values driven Head of Neighbourhood Nursing to provide senior clinical and operational leadership across our Neighbourhood Nursing services. This is a pivotal system facing role, responsible for shaping and delivering high quality, person centred community nursing within an integrated neighbourhood health model. You will lead complex services, support multidisciplinary working, and ensure care is coordinated around people, families, and communities across North West Surrey. Working closely with system partners, operational leads, and clinical colleagues, you will play a key role in transforming community services to meet the needs of local populations and national priorities.

Please note: we do NOT offer UKVI sponsorship.

Key Responsibilities

• Provide senior professional leadership for Neighbourhood Nursing services, including specialist nursing teams, ensuring high standards of clinical quality, safety, and outcomes
• Lead the development and transformation of neighbourhood and community nursing models in line with integrated care priorities
• Be accountable for workforce leadership
• Ensure effective operational and financial management
• Drive quality improvement
• Act as a key system leader, developing partnerships with key stakeholders
• Provide visible, compassionate leadership that supports staff wellbeing, inclusion, and continuous learning
• Contribute to organisational and system level strategy as part of the senior leadership team

Main duties of the job

The post holder will develop and implement strategic improvement and delivery plans for the service portfolio. This will require leadership, facilitation and clear identification and direction on new or enhanced ways of working. The role will involve collaborative working with partners as we develop a more aligned community health and social care framework. The post holder will work with the operational leads to establish our community and specialist nursing services. The management and leadership of these services will include responsibility for the management of a complex range of specialist multi professional services in an integrated care delivery approach with partner agencies. The post holder will have overall visibility and accountability for ensuring the services activity performance and governance agenda are met. The post holder will need proven leadership qualities and will guide staff under their supervision through service/quality improvement and delivery of the new pathways bringing credibility to the planning ambitions of the team.

The post holder will be expected to participate in the Senior Clinician On Call Rota.

Job responsibilities

• Toprove operational management and professional leadership to ensure the delivery of safe, high quality and effective community nursing services
• To ensure senior clinical leadership is central to the delivery of the portfolio of services: supporting the Neighbourhood Health operational managers to deliver operationally safe and effective clinical services that work as one.
• To assume operational responsibility for setting the strategic vision of the community nursing services and how they interface with the organisations other clinical services, the clinical and social services in the local system and neighbourhood resources to offer an integrated service that is focussed around the patient’s needs.
• To plan and organise the delivery of the strategic vision working with all partners and operational leads ensuring the plans incorporate the short, medium and long term objectives of the strategy, using project methodology if relevant and leading the teams to make adjustments between the planning stages as required.
• Manage and guide colleagues working in the teams in a manner that upholds and promotes CSH care and behaviour values through motivating, inspiring, supporting and encouraging with the intention of effectively leveraging the natural strengths of the teams to accomplish goals.
• To work as a senior manager in the clinical services and actively promote well‑being in staff and a culture of staff feeling supported, valued and a great place to work.
• Work with the teams and managers involved in the delivery of community services providing Admission Avoidance measures and supporting patients in their own homes.
• Work with the service managers to develop and enhance local processes to support robust service delivery and ensuring service processes are linked.
• To develop the portfolio of services so that we operate as one wider service and reduce silo processes across services.
• To work closely with specialist advisers and teams within the organisation and across partner organisations to deliver the highest standards of quality and safe care.
• Ensure effective and timely communications on planned and predicted activity with rationales on activity management plans. Be responsible for analysing and interpreting performance data in a proactive way, sourcing comparative data to assist with data review and develop strategies to improve progress.
• Identify, enhance and implement appropriate systems to support the delivery of care and data management to manage service demand and quality.
• Operate and act within legislative framework, policy and procedures relating to information Governance.
• Foster a continuous improvement culture in every aspect of the team’s work and elevate this through the teams.
• Identify and review best practice and facilitate staff development to maximise service efficiency for the benefit of patients and staff.
• To ensure policies and standard operating procedures within your portfolio of services and other linked services.
• Work proactively with colleagues across all community services and acute providers, to drive through changes necessary to improve service delivery and the overall person/people experience.
• Adopt an approach that fosters the potential to learn from events related to incidents or complaints and ensuring the learning is shared across the services.
• Provide training, presentations and service information to a range of groups of staff or members of the public and colleagues from other organisations or senior managers. Use robust communications skills to deliver what may be complex sharing of information or contentious information to groups of people.
• Manage challenging, conflicting and disagreeable situations arising from various complex interests of agencies whilst communicating highly contentious information. This may be hostile and antagonistic such as a service change, which may be considered factious and where there is resistance.
• Build and continually develop strong relationships with internal and external colleagues.
• Encourage research and utilise best practice in proposing service improvements using an evidence based approach and outcomes from relevant audits. Promote a culture of research and audit within the teams.
• Support Director of Quality & Chief Nurse in the delivery of the quality agenda for the portfolio of services. Ensure compliance of clinical governance requirements and other standards and disseminate best practice across your services.
• Ensure that one’s own work is managed effectively and autonomously to deliver against service and organisation priorities in a timely manner whilst having the flexibility and direction to revise plans in the light of changing priorities demonstrating flexibility of thinking, open mind and preparation for change.
• Deal with escalated complaints and grievances from the teams.
• Leading relationship building with key stakeholders across health and care identifying opportunities for further collaboration and integration of services.
• As a senior manager, deliver projects, initiatives and service change in a well‑managed, cost‑effective and timely way.
• Undertake research if required, support and promote other colleagues in research activity.
• Support the identification and sharing of best practice to support service improvement across the services, and specifically as part of your professional development lead role for Allied Health professionals.
• Work professionally at all times in politically changing and sensitive environment and support others to do so.
• Work with specialists and or Neighbourhood Health leads and other stakeholders to coordinate the delivery and model of care where clinical networks, patient flows or service model crosses organisational or geographical boundaries.
• Act as an investigating officer in complaints/grievances that may be of a highly complex nature: may require the exercise of sensitivity and discretion as well as high level of emotional stability when delivering unwelcome news.

Person Specification

Experience

• Must have significant experience in operational management of service delivery.
• CPD – Evidence of post qualifying and continuing professional development.
• Must have an understanding of the background to and aims of current healthcare policy/national guidance/CQC and appreciate the implications of this on engagement.
• Must have a good appreciation of planning and developing and implementing strategies.
• Experience in delivering quality improvement projects or completed relevant qualifications in quality improvement.
• Demonstrate skills to lead and implement change, managing scope and delivering against agreed objectives.

Qualifications

• A higher degree at masters level or equivalent experience at managerial levels.
• Relevant NMC registered professional qualification.
• Evidence of Team leader or management qualification or continuous management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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