Overview
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline: Wednesday, May 20, 2026 – 00:00
Based: Redcar Cleveland
Salary: £34,418 Per Annum
Salary Type: Fixed Salary
Location: Teesside
Role description: Officer
Teesside Mind is seeking an experienced and committed individual to join our team as a Safe Haven Team Lead. This role is central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support.
Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.
Responsibilities
- Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
- Coordinate referrals and enquiries, ensuring timely and appropriate responses.
- Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
- Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
- Ensure the environment remains safe, calm, and welcoming.
- Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
- Support the recruitment, induction, and ongoing development of staff.
- Monitor team performance, conduct observations, and provide constructive feedback.
- Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
- Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
- Manage safeguarding concerns and incidents in accordance with organisational policies.
- Support compliance with health & safety, safety planning, and information governance requirements.
- Support the Manager in implementing service strategy and maintaining quality standards
Essential Qualifications & Experience
- Graduate level qualification or equivalent experience in a relevant area
- Experience working in mental health, crisis support, or related health and social care settings
- Demonstrable experience of leading or supervising teams in a support or care environment
- Proven experience of safeguarding, safety planning, and health & safety protocols
Desirable
- Health and social care qualification
- Management qualification
- Experience supporting service development or contributing to new service launches
- Lived experience of mental health challenges
- Experience working with marginalised or underrepresented groups
- Experience facilitating lived experience involvement and feedback processes
Overview
Contract Type: Permanent
Role Type: Employment
Hours: Full or Part time
Application deadline: Wednesday, May 20, 2026 – 00:00
Based: Redcar Cleveland
Salary: £34,418 Per Annum
Salary Type: Fixed Salary
Location: Teesside
Role description: Officer
Teesside Mind is seeking an experienced and committed individual to join our team as a Safe Haven Team Lead. This role is central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support.
Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.
Responsibilities
- Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
- Coordinate referrals and enquiries, ensuring timely and appropriate responses.
- Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
- Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
- Ensure the environment remains safe, calm, and welcoming.
- Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
- Support the recruitment, induction, and ongoing development of staff.
- Monitor team performance, conduct observations, and provide constructive feedback.
- Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
- Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
- Manage safeguarding concerns and incidents in accordance with organisational policies.
- Support compliance with health & safety, safety planning, and information governance requirements.
- Support the Manager in implementing service strategy and maintaining quality standards
Essential Qualifications & Experience
- Graduate level qualification or equivalent experience in a relevant area
- Experience working in mental health, crisis support, or related health and social care settings
- Demonstrable experience of leading or supervising teams in a support or care environment
- Proven experience of safeguarding, safety planning, and health & safety protocols
Desirable
- Health and social care qualification
- Management qualification
- Experience supporting service development or contributing to new service launches
- Lived experience of mental health challenges
- Experience working with marginalised or underrepresented groups
- Experience facilitating lived experience involvement and feedback processes
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