Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay
Contract: Full-time, permanent
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team.
Responsibilities
- Take the lead in all resident liaison work and act as the main point of contact between the Planned Works Team and residents.
- Build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works.
- Answer all resident queries promptly and professionally.
- Work collaboratively across teams and departments, and liaise with external stakeholders and contractors when necessary.
- Develop and manage programmes of resident involvement and engagement.
- Manage budget and supervise contractor staff.
- Provide excellent communication, uphold a strong team ethic, remain flexible and travel daily to and from site.
Qualifications
- Excellent customer service and administrative skills.
- Experience working in a construction‑related, customer‑led service environment.
- Experience in budget management and contractor staff supervision.
- Strong communication skills and a proven team ethic.
- Ability to be flexible and travel as the role requires daily.
Benefits
- 27 days holiday.
- Non‑contributory pension.
- Excellent benefits and a flexi scheme.
- Work out of purpose‑built offices that are part of the award‑winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Equal Opportunities
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
#J-18808-Ljbffr”, “datePosted”: “2026-05-04”, “hiringOrganization”: { “@type”: “Organization”, “name”: “NEWLON HOUSING TRUST”, “sameAs”: “https://uk.whatjobs.com/pub_api__cpl__422599974__4861?utm_campaign=publisher&utm_medium=api&utm_source=4861&geoID=33” }, “jobLocation”: { “@type”: “Place”, “address”: { “@type”: “PostalAddress”, “addressLocality”: “London” } } }Salary: £38,433 per annum plus opportunity to earn up to 5% performance related pay
Contract: Full-time, permanent
Location: Hale Village, London, N17
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced Resident Liaison Officer with excellent customer service skills to join our new Planned Works Team.
Responsibilities
- Take the lead in all resident liaison work and act as the main point of contact between the Planned Works Team and residents.
- Build and maintain a trusting relationship with residents, ensuring they are proactively kept informed about all planned works.
- Answer all resident queries promptly and professionally.
- Work collaboratively across teams and departments, and liaise with external stakeholders and contractors when necessary.
- Develop and manage programmes of resident involvement and engagement.
- Manage budget and supervise contractor staff.
- Provide excellent communication, uphold a strong team ethic, remain flexible and travel daily to and from site.
Qualifications
- Excellent customer service and administrative skills.
- Experience working in a construction‑related, customer‑led service environment.
- Experience in budget management and contractor staff supervision.
- Strong communication skills and a proven team ethic.
- Ability to be flexible and travel as the role requires daily.
Benefits
- 27 days holiday.
- Non‑contributory pension.
- Excellent benefits and a flexi scheme.
- Work out of purpose‑built offices that are part of the award‑winning Hale Village regeneration project, situated just two minutes’ walk from the major transport interchange at Tottenham Hale.
Equal Opportunities
Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK.
No agencies please.
#J-18808-Ljbffr…