Regional Customer Sales & Support Manager
Location: Glasgow, GB, G51 4GA
Position Type: Professional
Salary: Up to £60,000 per annum (dependent on experience) up to 15% bonus
Location: Remote (candidates must be based within Scotland’s Central Belt)
Travel: Frequent travel
Responsibilities
- Identify and deliver new business opportunities to improve performance and profitability.
- Build and manage strong relationships with national and regional customers, providing end-to-end service market support.
- Act as the key interface between customers, dealerships, SMD, and Market Company to ensure smooth issue resolution and best-in-class service.
- Drive contract penetration across the vehicle parc and manage a centralised contract process, including pricing, quotations, expiries, and financial risk.
- Develop and implement service market sales initiatives aligned to regional strategy.
- Ensure robust governance of parts inventory and VOSP through direct reports.
- Lead the development of digital approaches to market products and services.
- Build capability and capacity across dealerships to support growth and deliver premium customer experiences.
- Develop future talent, promote open and transparent communication, and champion Diversity & Inclusion.
- Contribute to the Senior Management Team, working collaboratively to deliver regional objectives.
Qualifications
- Experience in a sales environment.
- Proficiency in Power BI and Excel.
- Experience in commercial machinery, logistics solutions, transportation services, or heavy industrial equipment.
- Proven track record of being pro‑active and a self‑starter.
- Excellent communication skills with an ability to challenge and give feedback across all levels.
- Calm and effective under pressure with a pragmatic and open approach.
- Proven track record in negotiation.
- Experience of operating at a senior level within a high performing team.
We can offer you:
- Professional growth and development: Unlock your potential through various training such as Orca and Cobra management level training courses.
- Pension scheme: We offer a matched pension scheme of up to 10% of your salary, with incremental benefits based on length of service, including death-in-service cover.
- Company Car: Choice between an Electric or Hybrid car after the probation period.
- Health Care Plan: Benefit from a free Health Cash Plan and Bupa Cover.
- Employee Assistance Programme: Take advantage of wellness, mindfulness, and counselling services to support your overall well‑being.
- Generous holiday allowance: Start with 25 days and Bank Holidays, rising with length of service.
- Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
- Fitness perks: Access MyGym Discounts and MyActive Discounts.
- Enhanced family‑friendly policies: We value work‑life balance and offer enhanced family‑friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.
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