Overview
San Carlo Alderley Edge are hiring an Assistant General Manager!
Competitive Industry pay (based on salary & Tronc)
The Distefano family, spanning two generations, started San Carlo over 30 years ago and seen it grow to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to Bristol, Leicester, Liverpool Leeds, Cheshire and Manchester and with a growing number overseas – including Kuwait, Bangkok and Qatar and with new site set to open in Miami.
Colleague Benefits
- Free Meals on Duty - Delicious, healthy meals, all free
- 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend - Bring your friends and earn up to £1,000 per person
- Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App - Offering you discounts and rewards with thousands of companies worldwide
- Wagestream - Access to earned pay at any point of the month
- Legal and Financial Advice - Free legal and financial advice for you and your family
- Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
- Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
- Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow
Key Responsibilities
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up to date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved. Report each meeting to General Manager
- Manage monthly results from Department manager KPI’s
- Manage customer satisfaction regularly using the tools available, ensuring all guest feedback is dealt with in a professional and efficient manner.
- Alongside the General Manager, conduct probation's and appraisals to monitor full team performance and development.
- Track team turnover monthly and ensure it stays below the company target.
- Ensure Recruitment processes are adhered to at all times including all paperwork and onboarding process for new starters.
- Create and maintain a safe and comfortable working environment for all staff to flourish in.
- Ensure staff records are kept up to date with training, absences, lateness, holidays etc.
- Manage the results from all departmental Health Checks to ensure actions plans are being worked on.
Required Qualifications & Experience
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
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