Tesco UK • Torquay • Permanent • Working hours 22.5 • Apply by 08-May-2026
Availability Window
Sun 15:00:00 – 23:00:00, Tue 06:30:00 – 14:30:00, Fri 06:30:00 – 14:30:00, Sat 15:00:00 – 23:00:00
Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
Minimum guaranteed hours per week 16, with flexible options for 12 hours.
Schedule within availability windows; 3‑weeks notice; flexible times considered.
Customers are at the heart of everything we do.
As a Shift Leader you will support the store team and keep operations running smoothly. You will oversee the store, deliver excellent customer service and improve operations.
Responsibilities
- Work in a fast‑paced retail environment.
- Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Be there for customers, listening to them and helping to ensure they leave the store with what they came for.
- Look for ways to improve service, including coaching your colleagues and giving feedback to the team.
- Guide and support your colleagues in‑store, keeping the store a safe place to work and shop.
- Maintain a great understanding of how your store is performing, and assist managers in delivering any actions that help improve the running of the store.
- Lead from the front, setting a great example for your colleagues in everything you do.
Qualifications
- Be a great role model, always giving thoughtful customer service that meets every customer's needs.
- Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
- Be a clear communicator, using a variety of methods to keep the team well‑informed.
- Be comfortable taking the lead, overseeing the store in the absence of the manager.
- Be a good decision maker, flexible in thinking, and comfortable handling change to ensure things are right for customers and colleagues.
- Be motivating, inspiring the team to deliver beyond expectations.
- Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better every day.
What is in it for you
- Bags of variety – no two days are the same, with flexible hours to suit your lifestyle.
- Development focus – ongoing learning opportunities and access to award‑winning training.
- Inclusive workplace – everyone is welcome and celebrated.
- Your voice matters – ideas and opinions are heard.
- Wellbeing first – support always available if needed.
- Great colleagues – confident and supportive work environment.
Our benefits include
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Flexible working from day one.
- 10% off and 15% at pay‑day weekends – save up to £2,000 a year with your Colleague Clubcard.
- Free wellbeing services with a range of resources.
- Life cover of five times pay and an award‑winning pension with matching contributions up to 7.5%.
- Benefits to suit you – discounts, shares, cycling schemes.
- Uniform provided and policies to support all life moments.
- Access to colleague networks providing a space to connect from a range of backgrounds.
- Read more about the benefits we have available for our colleagues.
About us
Our vision is to become every customer’s favourite way to shop, whether at home or on the move. Our core purpose is Serving our customers, communities and planet a little better every day. We act as a responsible and sustainable business.
Diversity, equity, and inclusion mean we want everyone to feel represented and be themselves at work. Everyone’s Welcome.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
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