Customer Success Delivery Manager - London - £60k

Customer Success Delivery Manager

London Hybrid

Salary: £60,000

Exalto Consulting is recruiting for a Customer Success Delivery Manager on behalf of a growing consultancy in the digital transformation and IT service management space.

This is a client-facing role for someone who can combine strong delivery leadership with relationship management and customer success. The position will suit someone who is comfortable supporting the full customer lifecycle, from early engagement and solution shaping through to implementation, ongoing support and account development.

You will work closely with internal teams and customer stakeholders to make sure services are delivered effectively, expectations are well managed, and customers see clear value from the work being delivered.

The role

This role sits at the point where customer engagement, delivery management and service improvement come together. You will be involved in shaping solutions, leading discussions, overseeing delivery activity and helping to build strong, long-term customer relationships.

• Working with internal sales and technical teams to understand customer requirements
• Leading discovery sessions, workshops and solution discussions
• Supporting proposals, statements of work and delivery planning
• Overseeing implementation activity across multiple engagements
• Managing timelines, deliverables and stakeholder expectations
• Maintaining strong client relationships throughout delivery and beyond
• Supporting service adoption, knowledge transfer and ongoing customer success
• Identifying opportunities to expand services and strengthen existing accounts

What they are looking for

This opportunity is likely to suit someone with a background in delivery, customer success, service management or consulting, ideally within a technology or ITSM environment.

You will likely bring:

• Experience in a client-facing delivery or customer success role
• Strong programme or project coordination experience
• Confidence leading stakeholder conversations and building trusted relationships
• Experience supporting customers from pre-sales through to delivery and ongoing support
• Knowledge of IT service management principles and tooling
• A structured, organised approach with the ability to manage multiple priorities
• Strong communication skills and a professional, credible manner
• Experience working in agile environments and to delivery deadlines

Experience with ServiceNow or similar platforms would be beneficial.

Why consider it

This is a good opportunity for someone who enjoys working closely with customers, bringing structure to delivery, and helping clients get real value from change and transformation work. It offers a broad role with a mix of relationship management, delivery oversight and commercial awareness.

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