Interim Soft FM Manager
Based in Kent, hybrid working
Length: 3 months with possible extension
IR35 status: Inside
As Soft Services Manager, you will oversee the delivery and performance of all soft FM services, ensuring a safe, welcoming, and high-quality environment for visitors, staff, and stakeholders. You will play a key role in driving service excellence, innovation, and continuous improvement across the contract.
Key Responsibilities
- Lead and manage all soft FM services including cleaning, security, waste management, and guest services
- Ensure consistently high standards of presentation, hygiene, and customer experience across the site
- Monitor service performance, driving continuous improvement and implementing corrective actions where required
- Manage third-party contractors and service partners, ensuring performance and value for money
- Support the planning and delivery of major events, ensuring seamless service delivery and customer satisfaction
- Drive sustainability initiatives, including waste reduction and environmental best practices
- Ensure full compliance with statutory regulations, health & safety requirements, and company policies
- Develop team capability through effective leadership, coaching, and training programmes
- Build strong client relationships and act as a trusted point of contact for all soft services matters
About You
- Proven experience managing soft FM services within a complex or high-footfall environment
- Strong leadership skills, with the ability to motivate and develop diverse teams
- Experience managing contractors and multi-service delivery models
- Good understanding of health & safety, compliance, and safe systems of work
- The ability to plan and deliver services in live/event-driven environments
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