Customer Experience Lead: Insight-Driven Service Excellence

Freebridge Community Housing is looking for a Customer Experience Manager to deliver outstanding service through strong leadership and customer insights. Key responsibilities include overseeing service delivery and quality assurance, coaching a high-performing team, and ensuring customer feedback drives continuous improvement. The position offers an annual salary of £48,436.97 and generous holiday leave. Benefits include discounted gym membership and a comprehensive pension scheme. The role is based in King's Lynn and is a fixed-term contract with potential for permanence. #J-18808-Ljbffr