Quality Assurance Officer

University College London Hospitals NHS Foundation Trust

Quality Assurance Officer

Closing date: 17 May 2026

Reporting to the JRO Quality Assurance Manager, a talented individual is sought to provide support in further development and delivery of the quality management and assurance system for the UCLH and UCL research portfolio within the JRO (Joint Research Office).

A proactive self‑starter with excellent organisation and analytical skills and a proven understanding of data systems will maintain systems for the tracking and analysis of research incidents reported via Trust or UCL platforms. These systems include recording each incident, tracker maintenance, analysis of trends and preparation of reports as required. The individual will provide guidance and advice on reporting research incidents and give specific incident advice.

They will be included in the audit program to audit processes, systems and non‑commercially sponsored research studies within the JRO portfolio. The post holder will maintain a good working relationship and high level of customer service with teams within the JRO, Trust, University and external stakeholders.

You should demonstrate a pragmatic approach with proven excellent communication skills and be able to communicate effectively with senior clinical researchers, academic researchers and colleagues across the designated research units.

Main duties of the job

1. Liaise with investigators, UCLH and UCL research divisions and units to offer support and guidance relating to research incident reporting, process, guidance and SOPs.
2. Liaise with external stakeholders to provide quality advice and guidance on incident management, regulatory issues and research management in the implementation of research policy, e.g. implementation of the GCP regulations, HRA, Data Protection Act, UK GDPR, Human Tissue Act, Material Transfer, SOPs and Policies relating to the JRO research portfolio.
3. Prepare reports for dissemination at regular Quality and Safety meetings to reflect reported research incidents, outcomes and analysis.
4. Report on trends within reported research incidents and provide analysis.
5. Ensure appropriate corrective and preventative action plans (CAPA) are recorded within trackers and the JRO Quality Management System (QMS).
6. Maintain the online Quality Management System of SOPs, associated documents and file notes; track compliance to the QMS of SOPs of the JRO teams using online logs.

Person Specification

Knowledge and Qualifications

• Science related degree or equivalent experience
• Knowledge of drug development process and concept of clinical trials
• Knowledge of ICH GCP
• Knowledge of safety incidents in research

Experience

• Experience of working with clinical trials
• Experience of dealing with confidential information
• Experience of working in a health care setting
• Experience in audits
• Experience writing SOPs

Skills and Abilities

• Able to prioritise tasks and work flexibly and effectively under pressure to meet essential deadlines.
• Ability to work under minimal supervision.
• Ability to work as part of a team.
• Ability to prioritise own workload.
• Ability to work on own initiative.
• Excellent computer skills, including experience of Word, Excel and databases.

Values

• Demonstrate ability to meet Trust Values of safety, kindness, teamwork and improving.

Communication

• Ability to communicate effectively verbally and in writing.

Personal and People Development

• Willingness and ability to participate in continuing education in relation to role.
• Displays desire for professional and personal development.
• Experience delivering training.

Responsibilities towards promoting Equality, Diversity and Inclusion

• Demonstratable understanding of the Equality, Diversity and Inclusion and/or Knowledge of NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties (line managers to elaborate depending on the level of the post and to assess this essential criteria at interview).

Specific Requirements

• Manual handling – postholder will need to be fit to perform duties of post, this will be determined through occupational health with any reasonable aids provided wherever possible.
• Willingness to work flexible hours on occasion.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exception Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £38,488 to £46,852 per annum (inclusive of HCAS).

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