Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Premium Finance Team where you will play a pivotal role in overseeing and developing the products and processes that sit behind our service proposition. Working as part of the Premium Finance team our ideal team member will have previous experience in facilitating the delivery of a roadmap of continuous improvements, ensuring that customers and partners have friction‑right experiences that are both effective and efficient with excellent interpersonal and stakeholder management skills.
Responsibilities
- Product Ownership: Oversee the end-to-end service proposition, with particular emphasis on in‑life and servicing, to ensure an excellent customer and broker experience.
- Subject Matter Expertise: Act as the SME for in-life & servicing‑related queries and issues, offering insights and solutions based on extensive knowledge of our systems and processes.
- Requirement Gathering: Collaborate with internal teams to gather and analyse business requirements (including both the ‘voice of the customer’ & ‘voice of the broker’), translating them into functional specifications and supporting change & technology teams with direction and guidance.
- Continuous Improvement: Monitor and assess operational performance, identifying areas for improvement and implementing enhancements as necessary.
- Incident Support: Provide expert support and troubleshooting for internal product processes. Identify areas where there is potential customer harm, ensuring prompt mitigation and issue resolution.
- Partner Collaboration: Work closely with brokers and software houses to understand their needs, assist and offer guidance throughout the process.
We would love to hear from you if you have/are:
- Demonstrated ability to consider the customer and broker experience when designing product enhancements.
- Strong verbal and written communication abilities to liaise with senior management, technical teams, brokers, and software houses.
- Excellent troubleshooting and analytical skills to address and resolve issues effectively.
- Ability to manage multiple project deliveries simultaneously, ensuring timely delivery and adherence to specifications.
- High level of accuracy and attention to detail in both technical and business aspects of roadmap delivery.
- Proven ability to work collaboratively with internal and external stakeholders to achieve common goals.
- Good understanding of integration technologies, APIs, and data exchange formats (e.g., XML).
We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.
About Us
At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.
To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers
To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541
To find out more about our benefits: https://www.closebrothers.com/employee-benefits
To find out more about our commitment to creating an inclusive environment: Our Responsibility – Diversity and inclusion ¦ Close Brothers Group
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