People Operations Project Manager

About the Role

Situated within the People Operations team, this role will lead the delivery of a programme of improvement initiatives designed to enhance the colleague experience, streamline people processes and strengthen operational efficiency. A key focus will be supporting the procurement and implementation of a new HR Information System, as part of a three‑year roadmap to ensure our People Operations services are future‑ready. Working closely with stakeholders across People & Culture, ICT and the wider organisation, you will take ownership of translating recommendations into structured delivery plans, balancing short‑term enhancements with longer‑term strategic change. You will track progress, manage risks and dependencies, and ensure improvements are embedded without disrupting core services. Additionally, you will lead the People Systems and Analytics team, driving delivery of the system development roadmap and strengthening our reporting, analytics and data governance capability to support better insight and decision‑making. This is a delivery‑focused role, combining hands‑on programme leadership with strong stakeholder engagement and change management during a period of genuine momentum and opportunity for improvement. It is a hybrid role, with two days per week based onsite at the National Railway Museum in York. The role is full‑time, fixed‑term basis until March 2030.

About You

You will bring proven experience of managing complex programmes or portfolios within People Operations or HR Shared Services, with a strong track record of delivering high‑impact change. You will have demonstrable experience of implementing and optimising HR systems and a deep understanding of HR processes across the employee lifecycle. Comfortable working in complex environments, you will combine delivery focus with strong systems thinking, analytical skills and sound judgement. You will be an engaging and confident communicator, able to build strong, productive relationships across a wide range of stakeholders and motivate others towards shared goals. Change‑savvy and solutions‑focused, you will know how to balance competing priorities while maintaining momentum and attention to detail. Most importantly, you will bring a values‑driven approach and a genuine commitment to creating an inclusive, efficient and colleague‑centred People Operations service.

What we offer

• Meaningful work. We are a mission‑led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague‑led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest‑free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

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