Bereavement Technical Officer

Bereavement Services Assistant Manager

Provide a high quality customer‑focused front‑of‑house service for cremations, strewing cremated remains and burials.

Responsibilities

• Operate cremation plant and equipment, ensuring an efficient, economical and compliant service in line with relevant codes of practice and statutory requirements.
• Deliver excellent service on every occasion – no ‘second chance’ is acceptable.
• Communicate with bereaved people, exercising high levels of tact, diplomacy and empathy in difficult and detailed situations.
• Work required shift patterns, including weekends and bank holidays, and must be able to assist and step into all roles within the service as required.
• Perform duties on site; attendance in person is necessary to meet task demands and to respond to urgent circumstances.
• Maintain a current first aid qualification, ensuring readiness to provide immediate assistance if required.
• Execute work that involves physical effort, such as lifting and awkward positions, in a hot indoor environment and outdoors exposed to the elements.

Qualifications

• Hold the Intermediate Cremator Operators Certificate – the qualification must be obtained within the six‑month probationary period for continued employment. Candidates without the certificate may be considered for a trainee role, progressing to a higher grade upon successful completion of training.
• Maintain a valid first aid qualification throughout employment.
• Ability to work flexible hours, including weekends and bank holidays, and to operate effectively in a 24‑hour service environment.

Policy & Compliance

All members of staff have a responsibility to comply with Warwick District Council’s Code of Conduct, Equal Opportunities, and Health and Safety Policies.

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