Job Type: Contract
Requirement: SC Clearance eligible candidates only
Work Authorization: Candidates must currently have valid work rights in the UK.
We are currently prioritizing locally based candidates who can start quickly.
Looking for your next challenge in IT Service Management? Join a high-impact team delivering critical IT services in a dynamic, regulated environment.
About the Role
As an IT Service Manager, you’ll be responsible for ensuring the smooth delivery of IT operational services from suppliers. You’ll play a key role in maintaining service quality, resolving incidents, and ensuring vendors meet contractual commitments.
What We’re Looking For
- Proven experience in IT Service Management (ITSM)
- Strong background in supplier/vendor management
- Experience in DevOps environments
- Ability to handle major incidents and escalations
- Familiarity with HP Service Manager (HPSM) is a plus
- Manage supplier-delivered IT services and ensure SLA performance
- Lead service escalations and drive issue resolution
- Ensure operational stability and continuous service improvement
- Collaborate across product, engineering, and risk teams
- Support release management activities when required
While London-based candidates are preferred, we may consider candidates from Leeds, Edinburgh, or Aberdeen depending on experience.
Interested? Apply now or message directly to learn more!
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