Automation AI Architect – Birmingham – £90k
Pearson Carter are working with a leading Managed Service Provider (MSP), offering a broad portfolio of cloud, infrastructure, and business applications solutions. As a Microsoft Partner with strong capabilities across Azure and Dynamics 365, they continue to invest heavily in innovation, AI, and automation.
THE ROLE
We are hiring an AI & Automation Architect to join the business and lead the design, governance, and delivery of AI‑driven automation solutions across the organisation. This is a hybrid role based out of either the Birmingham or Bolton office combining hands‑on technical architecture with enterprise‑level governance and strategic automation delivery.
- Act as the lead architect for AI and automation solutions across platforms including Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager
- Design end‑to‑end AI and automation architectures that are secure, scalable, supportable, and aligned to MSP operational models
- Define and enforce robust software development lifecycles (SDLCs) across automation and AI initiatives
- Build proof of concepts, reference architectures, and working solutions to validate design decisions
- Identify service gaps and operational inefficiencies, implementing automation‑first and AI‑enabled solutions to improve delivery
- Work closely with service owners, delivery teams, and senior leadership as a trusted advisor on AI strategy and practical automation adoption
- Ensure all solutions are aligned with industry best practice, security standards, and operational service requirements
THE CANDIDATE
- Significant experience designing and delivering AI and automation solutions within an MSP or complex service‑led environment
- Strong hands‑on experience with Microsoft Power Platform (Power Automate, Power Apps, Dataverse)
- Strong scripting and automation experience using PowerShell and/or Python
- Solid development and integration experience with C#, REST APIs, Webhooks, and integration patterns
- Excellent stakeholder management skills, with the ability to engage senior leadership and technical teams alike
- Clear communicator, capable of translating complex technical concepts into practical business solutions
- Comfortable working in ambiguous environments and shaping high‑level objectives into deliverable solutions
THE OFFER
- Up to £90,000 (flexible depending on experience)
- Hybrid working model (Birmingham or Bolton office)
- Join an award‑winning and highly respected employer
- Strong investment in AI, automation, and innovation
- Clear progression opportunities within a growing technology business
- Collaborative, people‑first culture with strong work‑life balance
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