ATM Monitoring Officer FTC

Description

Responsible for monitoring and maintaining the availability of all ATMs within the network.

Daily Monitoring & Incident Response

• Utilise various bank monitoring systems to detect and respond to down ATMs promptly.
• Log calls with bank vendors for problematic ATMs and manage escalation until resolution.
• Update status of ATMs to centers on a regular basis.
• Subscribe and align with SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring continual compliance.
• Support SBVs ESG journey by reporting and managing ESG requirements to achieve positive outcomes.

Troubleshooting & Availability Assurance

• Analyse poor‑performing ATMs and implement action plans for improvement.
• Identify faults using reports, alert centers, and ensure faults are allocated to a team.
• Resolve issues related to data import, non‑existent transactions, and other technical faults.
• Escalate to bank when vendor does not meet SLA agreements, minimizing downtime.

Client Relationship Management

• Maintain regular communication with clients to ensure satisfaction with ATM operations.
• Provide information and solutions to improve overall service quality.

Culture & Change Leadership

• Drive the department’s values, inspiring confidence, enthusiasm, and commitment to the mission.
• Act as a change‑management architect during transitions, ensuring business continuity.
• Facilitate presentations, workshops, and forums to communicate new processes and procedures clearly.
• Coordinate integration of business units into seamless end‑to‑end solutions for customers.

Requirements

• Minimum 2 years of experience in ATM operations.
• Custodian experience is advantageous.

Minimum Requirements: Education

• Grade 12 completion.

Job Details

• Work Level: Skilled
• Job Type: Temporary
• Salary: Market related
• Duration: 9–12 months
• EE Position: No
• Location: Houghton

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