Support Engineer (Copier, Network, Service) JAC

Company: OAKTREE CONSULTING

Location: Penarth

Posted: May 4th, 2026

Administrative Functions
- Support the Service Manager in preparation of weekly and monthly service reports.
- Process meter billing and ensure accurate updates in the CRM system.
- Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
- Maintain proper documentation and service records for audit and tracking purposes.
Technical Functions
- Assist in the installation, setup, and configuration of copiers/multifunction printers (MFPs) and smart office solutions.
- Attend to on‑site service calls and urgent breakdowns, ensuring timely resolution.
- Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software‑related problems (drivers, system integration, workflow solutions).
- Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

Diploma in Engineering, IT, Electronics, or related discipline.
Experience in copier/MFP servicing, print solutions, or office automation systems.
Sound knowledge of network setup (IP configuration, drivers installation).
Proficient in MS Office (Excel, Power Point), MCSE, HTML.
Good communication and interpersonal skills.
Able to work independently and as part of a team.
Willingness to travel for on‑site servicing across Singapore.

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