Company: OAKTREE CONSULTING
Location: Penarth
Job Description:
Responsibilities
- Administrative Functions
- Support the Service Manager in preparation of weekly and monthly service reports.
- Process meter billing and ensure accurate updates in the CRM system.
- Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
- Maintain proper documentation and service records for audit and tracking purposes.
- Technical Functions
- Assist in the installation, setup, and configuration of copiers/multifunction printers (MFPs) and smart office solutions.
- Attend to on‑site service calls and urgent breakdowns, ensuring timely resolution.
- Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software‑related problems (drivers, system integration, workflow solutions).
- Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.
Requirements
- Diploma in Engineering, IT, Electronics, or related discipline.
- Experience in copier/MFP servicing, print solutions, or office automation systems.
- Sound knowledge of network setup (IP configuration, drivers installation).
- Proficient in MS Office (Excel, Power Point), MCSE, HTML.
- Good communication and interpersonal skills.
- Able to work independently and as part of a team.
- Willingness to travel for on‑site servicing across Singapore.
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Posted: May 4th, 2026