A little more about your role…
If you’re energized by continuously seeking improvement, optimizing deployed environments, and delivering real operational impact, then this role is for you.
Key Responsibilities
- Proactive management and performance of service suppliers and/or manufacturer activities to align with expected service levels.
- Establishing & maintaining standards, processes & procedures relating to the operation of all aspects of the services.
- Remaining current in the knowledge and use of technology to provide recommendations for improving the consistency and cost effectiveness of the services.
- Ensuring that appropriate documentation is available and accurate.
- Develop, monitor, and manage metrics and KPIs to proactively assess infrastructure performance and capacity.
- Creating, executing, and managing repeatable routines that proactively identify improvements.
- Conducting regular scheduled capacity planning/management activities.
- Developing and implementing plans to proactively remediate identified performance, health, or capacity issues.
- Auditing for standards compliance.
- Supporting activities for IT regulations and compliance.
- Enhancing and enforcing service transition processes that protect the stability of network operations.
- Planning for the execution of business continuity testing, reporting, and gap resolution.
- Supporting problem management to resolve recurring issues.
- Support the IT budget process by providing input and direction as it relates to infrastructure and services.
- Manage the lifecycle of infrastructure hardware components, software, licenses, and support subscriptions.
- Own & maintain the integrity of the network asset data across all IT platforms.
- Evaluating and improving the effectiveness of operational monitoring.
What we will be looking for you to demonstrate…
- Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
- Relevant and practical experience in a Network Operations, Network Improvement/Service Excellence role.
- Extensive in-depth knowledge of Network services and infrastructure.
- Vendor certifications not a requirement, proven practical experience preferred.
- Comfortable working collaboratively across a large, globally distributed enterprise IT environment.
- Experience of working within ITIL aligned Service Management organisation.
- Practical experience in managing large, complex, multi-vendor networks that include WAN, Wired & Wireless LAN, Perimeter Security, Security Services Edge (SSE), Application Delivery Controllers/ Load Balancing, Cloud Networking, and Remote Access VPN.
- Experience in managing networks that encompass the following technologies is advantageous:
- Software-Defined-WAN (preferably HPE Aruba)
- Cloud Networking (preferably Microsoft Azure)
- Cloud-based Internet Security (preferably Zscaler Internet Access)
- Unified Communications (preferably Microsoft Teams)
- Remote Access Solutions (preferably Zscaler Private Access)
- LAN switching (preferably Cisco)
- Wireless LAN (preferably Cisco)
- Next Generation Perimeter firewall technologies (preferably Palo Alto)
- Application Delivery Controllers & Load Balancing (preferably F5 Networks)
- Identity and Access Control Policy platform (preferably Cisco Identify Services Engine)
- Experience in Network Automation and DevOps practices is highly desirable.
- Proficiency with automation tools such as Terraform, Ansible, PowerShell, Python, GitHub/GitLab CI, Azure DevOps, ServiceNow, and event-driven automation services is highly desirable.
- Strong organizational skills, including prioritization, time management, and multi-tasking.
- Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
- Demonstrated experience in understanding and demonstrating compliance with information security requirements.
- Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
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