{ “@context”: “http://schema.org”, “@type”: “JobPosting”, “title”: “Early Intervention Income Officer”, “description”: “
Income Officer – Early Intervention
Liverpool
Temporary
Part Time – 14 Hours
Responsibilities
- Manage lower‑level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment.
- Manage rent accounts, service charges and sundry debts up to court stage.
- Conduct high‑volume inbound and outbound calls to engage customers and secure payments.
- Provide basic welfare benefits advice and liaise with HB/DWP where required.
- Support tenancy sign‑ups, ensuring customers understand payment responsibilities.
- Ensure all actions comply with pre‑action protocols and relevant legislation.
- Work collaboratively with internal teams and external agencies to achieve positive outcomes.
- Carry out administrative tasks and contribute to team KPIs and performance targets.
Qualifications
- Previous experience in an income recovery or housing‑related role.
- Proven experience in income collection, arrears management or debt recovery.
- Strong communication skills with the ability to negotiate effectively.
- Experience delivering high levels of customer service across multiple channels.
- Ability to manage workload independently and remain highly organised.
- Competent IT skills, including Microsoft Office and housing systems.
Contract
- Working hours: Part Time – 14 hours per week (2 days).
- Length of contract: 3 month contract.
- Rate: £22.00 per hour LTD company rate. PAYE equivalent is £18.76 per hour, inclusive of holiday.
Company: Service Care Solutions
Location: Liverpool
Job Description:
Income Officer – Early Intervention
Liverpool
Temporary
Part Time – 14 Hours
Responsibilities
- Manage lower‑level arrears cases, ensuring timely intervention to maximise income collection and support tenancy sustainment.
- Manage rent accounts, service charges and sundry debts up to court stage.
- Conduct high‑volume inbound and outbound calls to engage customers and secure payments.
- Provide basic welfare benefits advice and liaise with HB/DWP where required.
- Support tenancy sign‑ups, ensuring customers understand payment responsibilities.
- Ensure all actions comply with pre‑action protocols and relevant legislation.
- Work collaboratively with internal teams and external agencies to achieve positive outcomes.
- Carry out administrative tasks and contribute to team KPIs and performance targets.
Qualifications
- Previous experience in an income recovery or housing‑related role.
- Proven experience in income collection, arrears management or debt recovery.
- Strong communication skills with the ability to negotiate effectively.
- Experience delivering high levels of customer service across multiple channels.
- Ability to manage workload independently and remain highly organised.
- Competent IT skills, including Microsoft Office and housing systems.
Contract
- Working hours: Part Time – 14 hours per week (2 days).
- Length of contract: 3 month contract.
- Rate: £22.00 per hour LTD company rate. PAYE equivalent is £18.76 per hour, inclusive of holiday.
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Posted: May 4th, 2026