Market Street Manager
Reporting into the Store Manager, you will lead, empower, and manage the Market Street department, ensuring outstanding customer service and market-leading availability across the store. Key responsibilities include:
- Lead and empower colleagues to always put the customer first and deliver outstanding customer service
- Listen and respond to customer feedback and react accordingly
- Ensure market-leading availability across the store, working with other Managers to lead a supportive and performance-driven department
- Efficiently manage all people routines, taking accountability for department scheduling, absence, performance and talent conversations
- Deliver training to ensure the team has the capability and confidence to deliver their role and enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
- Take a leadership role within the store
- Ensure resources are planned thoroughly
You will play a vital role in our business and have a huge impact on our success, so you will receive excellent training, support and continued development, as well as a competitive salary and superb benefits package.
About You
Whether you have previous experience working in the retail industry or in hospitality, service or travel & tourism, if you have a passion for delivering exceptional customer service, we want to hear from you.
Required Qualifications
- Experience of managing a team in a fast-paced environment
- Excellent communication skills, able to share knowledge, experience and best practices
- Ability to build and maintain relationships with key stakeholders across all areas, whilst remaining flexible
- Adaptability to change, and the ability to challenge effectively
- As a manager, actively listen to and respond effectively to customers and colleagues
We are an equal opportunities employer and welcome applications from all sections of the community.
Benefits
- 15% uncapped Morrisons discount for you (both in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Annual bonus scheme
- Healthcare/Wellbeing benefits including Aviva Digital GP
- Enhanced company pension contributions
- 4 × life assurance through the company pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers through the ‘My Morri’ discount platform, offering cashback and instant vouchers
- Opportunity to purchase additional annual leave
- Subsidised staff canteen
- Free parking
- 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, and 4 weeks paid paternity leave
If you’re interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you.
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