Telecare Officer

Job Title: Telecare Officer

Location: Newham

Rate: £18.92

Term: Temp ongoing

Must drive and have a full clean licence (vehicle provided)

Day shift but must be flexible to cover other shifts

About the Role

As a Telecare Officer, you will be at the forefront of providing a high-quality 24/7 alarm monitoring and response service. Your mission is to offer assistance and reassurance to our clients while ensuring their independence and safety.

Key Responsibilities

• Monitor emergency alarms and respond promptly to clients’ needs.
• Conduct emergency visits using a council vehicle – must hold a valid driving licence.
• Install and test Telecare equipment, including keysafes.
• Collaborate closely with partnering agencies to support older, disabled, and vulnerable residents.
• Visit sheltered schemes as required, ensuring the highest standards of service.
• Handle emergencies such as lockouts or no responses with professionalism and care.

What We’re Looking For

• Proven experience in a call centre environment.
• A strong background in supporting vulnerable adults.
• A caring attitude and respect for the diverse nature of our clients and partners.
• Flexibility in shift patterns, including weekends.

We want you to make a real impact in your community and be part of a dedicated team.

Adecco is a disability‑confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.

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