About The Role
To be responsible for the consistent planning and delivery of all events to the highest standards in line with required standards and client specification, developing and leading a knowledgeable team that are confident to engage with organisers and delegates. Ensuring all areas are presented to the highest standards and all meetings and events exceed expectations, while seeking to maximise profitability in line with budget and agreed cost control measures.
Main Areas of Responsibility
- Lead the C&E team, giving clear direction to all team members.
- Ensure staff are in the right place at the right time, identifying peak business periods to plan recruitment of new team members in line with the payroll budget.
- Efficiently schedule and control the working patterns of the core team.
- Train and coach team members to ensure high levels of staff retention and engagement.
- Ensure all staff are trained to the required standards in compliance with the Company’s Health and Safety Policy/Emergency Procedures to meet statutory obligatory requirements.
- Maintain regular and effective briefing and de‑briefing sessions with your team.
- Ensure all aspects of conferencing and standards of presentation and service are maintained.
- liaise with the C&E and culinary teams during the day regarding any changes and to ensure effective communication with other departments where appropriate.
- Ensure all staff have clear directions and information, ensuring suitable supervision for function set ups, operations and post‑function.
- Establish effective and guest‑focused standards and procedures throughout the department, developing and improving them to meet guests demands.
- Attend all pre and post function meetings in liaison with the Sales team.
- Identify and report maintenance requirements or potentially hazardous situations.
- Comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.
General Responsibilities
- Ensure all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities.
- Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club’s Data Protection and Confidentiality Policies.
- Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
- Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Hospitality Operations.
- Treat all colleagues as customers ensuring respectful positive outcomes across communications.
- Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
- This post is subject to a DBS disclosure.
About The Candidate
Essential Requirements
Knowledge, Skills and Qualities
- Excellent customer service skills.
- Excellent communications and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong organisational skills.
- Ability to effectively prioritise work.
- Resilience and problem‑solving attitude.
- Strong attention to detail.
Desirable Requirements
Experience
- Previous experience in a similar role.
- Experience of working in a football stadium or large scale conference venue.
Equal Opportunities and Safeguarding
As an equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
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