Role
Technical Account Manager
Location: Huntingdon
Type: Permanent
About us
We are a company that takes pride in our people as it is our people who are at the centre of everything that we do. We have multi‑category expertise with a focus on quality and innovation. We deliver what customers need and consumers want with expert taste and growth mindset. Our business began with meat, and we've developed a market‑leading expertise with unmatched quality globally. We’re always investing in new technology to deliver more value, efficiency and consumer‑led innovative solutions.
What we are looking for
We are looking for a professional and experienced Technical Account Manager to join our growing Technical team. As a Technical Account Manager you will own the customer relationship from a Technical perspective. You will be an active member within the customer facing team as well the internal team.
Key responsibilities
- Take ownership of the internal Natural Work Team (NWT), ensuring effective collaboration and alignment, while building confidence and strong working relationships with external NWTs.
- Manage critical paths to ensure timely delivery of key milestones.
- Maintain clear and effective communication with customers.
- Lead the successful delivery of product launches and improvement initiatives.
- Analyse operational and quality data to identify trends, support root cause investigations, and drive continuous improvement actions.
- Act as the primary liaison between site teams and the customer, ensuring consistent, transparent, and solution‑focused communication.
- Develop and implement structured processes to manage challenges, ensuring internal alignment and delivering clear, timely resolutions to customers.
- Support the critical path management of product specifications and artwork, ensuring accuracy and timely delivery.
- Engage proactively with site teams to ensure understanding and delivery of customer requirements.
Required experience/expertise
- Have the ability to liaise with the site management teams.
- Have experience in HACCP and quality management systems.
- Ensure effective lines of communication are in place within the Technical Department.
- Pro‑actively engage the Technical Management team with ideas for development.
- To have a food related degree or equivalent and to have experience in food processing.
What you get in return
- 25+8 bank holiday allowance
- Life assurance of minimum two times yearly salary
- Opportunities for development and internal promotion
- Cycle to work scheme
- Share Save scheme
- Variety of discounts at well‑known retail and gyms
- Free car parking on site
- Subsidised canteen
- Enhanced Maternity/Paternity
- Aviva DigiCare+ (Online GP)
Hilton Food Group - Home (hiltonfoodgroupplc.com)
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