Overview
Salary: Highly Competitive Basic plus Car, OT & Allowances.
This is a truly fantastic career opportunity to work with one of the world's leading Printing Press suppliers.
Role Summary
Field Service Professional – responsible for fault finding at customer premises or assisting in equipment installations, delivering first‑class service and support.
Essential Qualifications & Experience
- Recognised qualifications in Mechanical and/or Electrical Engineering
- Heavy engineering background ideally within print or packaging
- Full driving licence
Job Purpose
To deliver a first class level of service and support to customers, ensuring excellent communication.
Job Responsibilities
- Provide service, repairs, installations and maintenance on equipment within SLA agreements and as directed by the line manager.
- Carry out service calls promptly and efficiently.
- Follow up and resolve technical and parts issues to completion.
- Keep customer and line manager updated and informed.
- Attend all training courses and service meetings as requested.
- Provide customer telephone engineering support.
- Use relevant software (e.g., Windows OS, driver and software installation) to complete documentation and paperwork on time.
- Develop in‑depth knowledge of equipment supplied by the company.
- Provide demonstrations on equipment as required.
- Maintain spare parts inventory, cost awareness and process warranty claims.
- Ensure service and maintenance calls are carried out and records retained.
- Work independently for fault finding and as part of a team for installations.
- Maintain company property (vehicle, tools, laptop, phone).
- Observe Health & Safety policies and procedures.
- Promote company products and provide feedback to the service and sales departments.
- Represent the company positively to customers and colleagues.
Key Role Requirements
- Electrical and/or mechanical skills.
- Strong verbal and written communication skills.
- IT skills – Windows OS, driver and software installation, Microsoft Office.
- Interpersonal skills.
- Team player, able to complete individual tasks.
- Attention to detail and accuracy.
Remuneration & Benefits
Highly competitive salary and excellent additional earnings potential.
Benefits include company car, phone, iPad, life assurance, pension and 25 days holiday plus bank holidays.
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Salary: Highly Competitive Basic plus Car, OT & Allowances.
This is a truly fantastic career opportunity to work with one of the world’s leading Printing Press suppliers.
Role Summary
Field Service Professional – responsible for fault finding at customer premises or assisting in equipment installations, delivering first‑class service and support.
Essential Qualifications & Experience
- Recognised qualifications in Mechanical and/or Electrical Engineering
- Heavy engineering background ideally within print or packaging
- Full driving licence
Job Purpose
To deliver a first class level of service and support to customers, ensuring excellent communication.
Job Responsibilities
- Provide service, repairs, installations and maintenance on equipment within SLA agreements and as directed by the line manager.
- Carry out service calls promptly and efficiently.
- Follow up and resolve technical and parts issues to completion.
- Keep customer and line manager updated and informed.
- Attend all training courses and service meetings as requested.
- Provide customer telephone engineering support.
- Use relevant software (e.g., Windows OS, driver and software installation) to complete documentation and paperwork on time.
- Develop in‑depth knowledge of equipment supplied by the company.
- Provide demonstrations on equipment as required.
- Maintain spare parts inventory, cost awareness and process warranty claims.
- Ensure service and maintenance calls are carried out and records retained.
- Work independently for fault finding and as part of a team for installations.
- Maintain company property (vehicle, tools, laptop, phone).
- Observe Health & Safety policies and procedures.
- Promote company products and provide feedback to the service and sales departments.
- Represent the company positively to customers and colleagues.
Key Role Requirements
- Electrical and/or mechanical skills.
- Strong verbal and written communication skills.
- IT skills – Windows OS, driver and software installation, Microsoft Office.
- Interpersonal skills.
- Team player, able to complete individual tasks.
- Attention to detail and accuracy.
Remuneration & Benefits
Highly competitive salary and excellent additional earnings potential.
Benefits include company car, phone, iPad, life assurance, pension and 25 days holiday plus bank holidays.
#J-18808-Ljbffr…