Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. We are trusted by security teams around the world and value world-class talent.
Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We are a leading player in a growing market, offering the opportunity to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and contribute to our record growth. Join our team to help create secure cloud environments that enable the best companies to move faster.
Summary
As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform.
Ideally based in London or the UK, you will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization.
Technical expertise and strong customer-facing skills are essential to address both the business and technical needs of our customers. Serving as the bridge between customers and the broader Wiz team, you will streamline collaboration between Product Management, Sales, Engineering and Support for a cohesive customer experience.
Join Wiz as a TAM to contribute to customer success and to be a part of an innovative and collaborative company that values excellence and growth.
What You’ll Do
- Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence.
- Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
- Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
- Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives.
- Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- Identify and address technical issues to ensure high levels of customer satisfaction.
- Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
- Advocate for customer needs across various departments (product management, support, ...).
- Offer insights regarding the availability of new features in Wiz.
- Program manage account escalations effectively.
- Collaborate with the Wiz Sales and Renewal teams to secure contract renewals.
- Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
- Maintain up-to-date functional and technical knowledge of the Wiz platform.
- Continuously monitor news related to new and emerging cloud security threats.
- Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...).
What You’ll Bring
- 3+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
- Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
- Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them.
- Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
- Fluent English and Portuguese
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
#J-18808-Ljbffr