We are currently looking for a Field Service Engineer to join our team and help us to provide the highest quality repair and maintenance service to a select range of company and third‑party products in an efficient and professional manner. This role is remote and will cover Berkshire/Hampshire (M3/M4 corridor).
What we offer
- Company vehicle
- Fuel card
- Overtime opportunities
- Enhanced maternity/paternity benefit
- Company phone
- Uniform
- Tools
- Up to 9% combined pension contribution
- Free eye tests
- Retail discounts
- A warm and welcoming team environment
- Development and a chance to build a rewarding career
The Ideal candidate
To be successful in this role you will have proven experience as a Field Engineer, using your electrical and electronic experience to help maintain/test a variety of products such as: Emergency Lights, Fire Systems and a variety of our electrical/electronic products.
Any experience of working within a field‑based role would be desirable, but not essential.
Responsibilities
- To repair and maintain existing equipment and systems across the full range of products.
- To continually exceed performance targets as set by the Service Manager in the areas of productivity, quality of workmanship, first fix rate, stock control and attendance at work.
- To demonstrate a comprehensive and in‑depth knowledge of all the company's core products both in their repair and functionality.
- Perform preventative maintenance checks and first line repairs to key products and systems to ensure potentially disruptive issues are pro‑actively averted.
- To provide technical assistance and training to other members of the team and customers as directed by the Company.
- Identify issues that lessen customer satisfaction and actively participate in their resolution and future prevention, while adhering to the company's policies and procedures.
- To be able and willing to work outside geographical boundaries, to demonstrate co‑operation and flexibility in meeting the demands of customers throughout the business.
- Assisting with installation related activities such as site visits/commissioning/surveying etc.
- To be a highly motivated and enthusiastic team member positively promoting the Company as a world class service provider.
- Be part of a standby rota to support all company products.
Key skills and experience
- An Electrical/Electronic qualification at NVQ Level 2 or equivalent.
- Full Category B UK driving license (for manual vehicles).
- Experience of testing Fire Systems.
- Strong communicator with excellent interpersonal skills.
- Good problem solving and analytical skills.
- Able to demonstrate effective team working.
- Effective time management & planning skills.
- Comfortable working at heights and/or in confined dusty spaces.
- Experience of working with the elderly or vulnerable.
Equal Opportunities at Tunstall
At Tunstall, we’re committed to building a team that reflects the diversity of the communities we serve. We welcome applications from people of all backgrounds, experiences, and abilities, and we celebrate the unique strengths each colleague brings. Our recruitment process is open, fair and inclusive, and we’re dedicated to providing any reasonable adjustments you may need to thrive.
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