Field Service Manager

My client is currently recruiting for an experienced Field Service Manager to join their business. They are a leading manufacturer of water treatment sampling equipment used in a wide range of industries and sold throughout the UK.

Field Service Manager role

• Managing all in-house and on-site activities of the Service Department, including:
  • Field Service Engineers (currently 2)
  • Administrator (currently 1)
  • Service vehicles (currently 2)
  • Tooling & stock
• Maintaining and enhancing Service Department standards and protocols / work instructions
• Handling customer service enquiries
• Providing Distributor and Customer service training (when required)
• Liasing with Customers and attending meetings both in-house or at Customers sites
• Participating in Service / Maintenance Tenders & Contract discussions
• Development of service staff, ensuring all are appropriately trained to work safely and effectively in their selected areas / activities
• Responsible for staff performance reviews and disciplinaries
• Managing Service Department Health & Safety including staff safety and wellbeing, PPE, COSHH etc, Risk Assessments
• Factory keyholder and joint named responder in event of intruder alarm activation.
• Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30 (1/2-hour lunch) Plus additional hours as the role requires

Field Service Manager requirement

• Managing and developing an in-house and on-site Service Department within an SME
• Experience with hands on servicing / maintaining of electromechanical products
• Experience with equipment installation would be advantageous
• Electrical qualifications would be preferred
• Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified
• Working with ISO 9001 & 14001 Standards
• Have full UK Driving Licence (any points must be advised on application)

Field Service Manager package

• Salary - Dependant on experience
• Private Health Insurance (subject to conditions)
• Company Sick Pay
• Mobile Phone
• Pension
• 20 days holiday per annum rising by 1 day each year served to a maximum of 25

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