Technical Account Manager – International
Job Title: Technical Account Manager – International
Our client, a major player internationally in the sector they serve, is seeking an International Technical Account Manager to join their team. If you enjoy international travel, have at least 5 years client facing experience and have in-depth technical knowledge of at least two print processes then this is the job for you.
Key Accountabilities
- Client Experience: Attend client meetings (press runs, pre‑production) as needed to identify potential production issues and make recommendations to resolve issues; promote client print quality program across vendor base, ensuring high quality standards in all production client deliverables.
- Operational Excellence: Ensure accurate, consistent, and timely completion of high quality basic to intermediate level printed work, working closely with production teams, and effectively using industry standard software, tools, and print techniques; perform assigned tasks within the overall production services workflow and assigned budget.
- Employee Experience: Create strong and effective internal partnerships; support the team by pitching in at any level and effectively working across the organization to meet business needs.
- Growth: Support company’s profitability efforts by focusing on efficient, accurate, and timely completion of assigned print services activities.
Candidate Profile
- Education & Certifications: Secondary school diploma, GED, or equivalent combination of education and experience sufficient to perform key accountabilities.
- Experience: Proven experience in a pre‑press, graphic arts, or related field in print manufacturing.
- Skills & Abilities:
- Good understanding of market and business environment affecting assigned clients.
- Good understanding of effective print, photo studio, and/or digital production processes, roles, tools and workflow trends.
- Proficient in pre‑press and print techniques and processes such as Flexo, Litho, Gravure (and printing & plate technology).
- Proficient in pre‑media and/or creative services and solutions.
- Good people, organisational and analytical skills (attention to detail).
- Good verbal and written communication skills.
- Proficient computer software skills: Apple Mac OS, MS Office, Adobe Creative Suite, Acrobat, QuarkXPress, project management software, Agile or similar; spectrophotometer and similar devices.
- Ability to interpret concept and brand guidelines through to artwork execution.
- Ability to develop and maintain collaborative relationships with peers, colleagues, internal and external clients (printers, manufacturers, service providers).
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