Reporting to the Operations Manager, the Field Engineering Coordinator will be responsible for a variety of tasks to support our direct labour workforce made up of Customer Installation, Fibre Fix and Specialist Fibre Network Build Engineers.
Key Accountability & Responsibilities
- Will take receipt of daily install work orders assigned to the direct labour team / weekly work packages / schedules and produce job packs for the Field Engineering teams.
- Handle and resolve any day‑to‑day enquiries from the field team engineers and other internal departments.
- Assist the Operations Manager with any external contractor issues and act as cover for the Operations Manager when required.
- Assist in the production of reports as required by management and the wider function.
- Work with internal and external stakeholders to ensure delivery on time, safely and compliantly.
- Allocate repair tasks.
- Support traffic management coordination for in‑house and external suppliers.
- Perform purchase order, supplier quotation request and invoicing support.
- Keep customers informed on their Gigaclear installation.
- Manage the installation and pre‑check bookings on scheduling systems.
- Schedule and progress customer installations, ensuring that installation appointments are booked/actioned/remedied within service level agreement.
- Respond to incoming and outgoing calls/emails in the appropriate manner, actioning them as required and ensuring a comprehensive and reliable service is provided within agreed SLA.
- Review and analyse the issues raised, establish the likely root cause and respond and address issues within agreed service levels.
Knowledge & Skills
This would suit someone who is looking for a role in a growing business, working in a busy environment, where multi‑tasking comes second nature and attention to detail is paramount. The right candidate must be highly organised with the ability to prioritise workload and should also be able to liaise and deal with people at all levels, both internally and externally. You will also be PC literate with good Excel skills being essential. Previous experience in an administrative, coordinator type role in a fast‑paced working environment, comfortable working to and meeting deadlines, critical thinking and problem solving, ability to use initiative, knowledge of civils, fibre and installations in a FTTP network desirable.
Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre‑to‑the‑premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.
Staff Rewards, Benefits And Opportunities
- Generous employer pension; up to 8% matched contribution.
- Income protection & life assurance.
- 25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days.
- Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice.
- Unlimited access to online training and development content via our Learning Management System.
- Long service benefits and monthly employee recognition.
- Enhanced maternity and paternity provisions.
- Flexible working environment.
- Health & wellbeing initiatives and company funded social events.
Our approach is to work guided by our mission, vision and values.
Our Mission - Empowering communities with brilliant broadband
Our Vision - Connected Communities
Our Values - Own it, Find the Right Way, Work Together, Win Together
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