Salary £40,241 - £43,241 (dependent on experience), 10% bonus potential, 25 days annual leave and generous pension scheme.
Full time, Permanent.
Location: Croydon MC, Croydon, CR9 4AA.
Role Overview
As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.
Shift Pattern
Monday to Friday, 22:00 - 06:12.
Responsibilities
- Lead a dedicated team of full‑time and part‑time employees, holding regular one‑to‑one and team meetings and reviewing the area’s performance and plans daily.
- Champion health and safety initiatives, increase efficiency and identify areas for improvement.
- Support the Shift Manager, providing high quality service to customers and ensuring all operational targets are met.
- Manage the team’s sick absence, attendance, training and development, and participate in our continuous improvement programme.
Key Skills and Experience
- Strong leadership demonstrated by evidence on your CV.
- Excellent communication, organisational and problem‑solving skills.
- Ability to work flexibly and under pressure.
- Experience in coaching, delegation, empowerment and feedback.
- Commitment to health and safety and continuous improvement.
- Customer‑centric mind‑set and capability in process improvement.
Attributes
- Leadership Focus – Implements strategy, recognises talent, ensures positive energy.
- People Focus – Empowers, develops talent, promotes inclusion, supports others.
- Resilience Focus – Approachable, handles ambiguity, remains positive.
- Achievement Focus – Drives standards of excellence, holds teams accountable.
- Improvement Focus – Looks for cost savings, delivers value, implements innovative practices.
- Customer Centric Focus – Prioritises customer experience, monitors service goals.
EEO Statement
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. Royal Mail Group is a proud Gold signatory to the Armed Forces Covenant and encourages applications from the Armed Forces community, including cadet instructors and spouses/partners.
If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Job Reference
Reference number: 334867.
Closing Date
Sunday 3rd May 2026.
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