Executive, Sales Admin (6 month contract)

Responsibilities

• Support Corporate SME + Enterprise Sales Teams’ in day-to-day administrative tasks.
• Providing customer service by managing enquiries from internal and external mailboxes.
• Calling prospect trainees to submit course registrations.
• Help troubleshoot problems with customers’ registrations, customer accounts and billing issues.
• Supporting Finance and Sales Team to chase on corporates’ outstanding payments.
• Corporate registration of courses and send confirmation letter to companies.
• Checking of registration forms for courses before registration.
• Invoice billing to company. Manual billing for exam fee / transfer fee and generate credit note to cancel invoice and refund.
• Transfer trainees for rescheduled course dates, replacements, and cancellation requests from trainees.
• Update of trainee details in Training Management System.
• Prepares and sends scheduled and/or ad-hoc post-reg reports/requests to customers.
• To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

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