Role Overview
As a Managing Project Manager, you will lead and manage one or more specific implementation projects, often with complex multi‑workstream delivery and transformative customer change. This will include the responsibility for the customer relationship, project plans, objectives, deliverables and milestones, risks and issues, status reporting and governance, and the budget and P&L for medium‑large (often £300k+) projects and commercial margin of the delivery.
You will work closely with the Engagement Director, Implementation Consultants, Test Managers/Leads, Service Readiness and Zellis Product & Technology colleagues, and partner with customer Project and Test managers to achieve the relevant delivery milestones on time, at the highest level of quality and on budget.
In addition, you will manage a pool of project managers and support coaching and mentoring for their skill development.
This role also involves interfacing with Customer and Zellis Exec to present ongoing status, risks and issues on projects under their governance, and supporting continuous improvement initiatives.
This is a home‑based role with expectation to travel to customer sites as necessary.
Responsibilities
- Partner with the customer Project and Test Managers to develop a “One Team” approach to end‑to‑end delivery, ensuring all activities are delivered on time, at the highest quality, and on budget.
- Develop, agree and maintain a detailed project plan with the customer, based on the Zellis standard project implementation methodology, including deliverables, milestones, and entry and exit criteria.
- Manage and coordinate all project or change activities to ensure they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team.
- Onboard, manage, coach and support all project resources in executing their activities and serve as the point of escalation for any execution issues beyond the relevant workstreams.
- Facilitate the provision of software, infrastructure, supporting tools and appropriate resources for each project phase to ensure all prerequisites and ongoing support are in place.
- Schedule, prepare and facilitate project or change governance meetings (including milestone or stage‑gate reviews and sign‑off meetings) and inform stakeholders of progress.
- Manage ongoing project or change risks and issues (including mitigation and resolution) and ensure they are reported and escalated to the Engagement Directors and Implementation Director in a timely manner.
Skills & Experience
- Experience leading medium‑large scale implementation, software, advisory or managed services customers with large employee volumes (over 10,000 employees) and budgets over £300k.
- Managing and owning project KPIs, objectives, financial measures, planning, resourcing, deliverables, change controls and successful outcomes with internal and customer stakeholders (including C‑suite level with engagement director support).
- Act as project lead across complex projects, including over multiple workstreams (cross‑customer, third‑party and internal cross‑functional).
- Plan, schedule and deliver work for self and others to meet objectives, outcomes and KPIs; monitor adherence to agreed delivery timelines.
- Understand, apply and advise appropriate methods, tools, applications and processes, driving continuous improvement of standard operating processes.
- Demonstrate the ability to manage people performance, development and retention risks, including driving teams to achieve targets, SLAs and KPIs.
Benefits
- Competitive base salary.
- 25 days annual leave, plus birthday off and the opportunity to buy additional holiday.
- Private medical insurance.
- Life assurance 4× salary.
- Enhanced pension scheme with company contributions up to 8.5%.
- Range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
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