Customer Service Advisor Trainer
Salary: £14.60 per hour
Location: Manchester
Hours: 35 hours per week, Monday to Friday, between 7am - 6pm
Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor Trainer, working on a new desk with our client, Capgemini.
In this role, you will be responsible managing the compilation, promotion and delivery of training material to new and existing employees.
What you’ll do
- Schedule training across the service desk
- Update the Client training database
- Identification and analysis of training courses required with steer from the Line Manager
- Delivering and facilitating training courses to new starters
- Ensure new starters readiness to go live in line with Client requirements
- Co-ordinate course attendance
- Identify and communicate any areas of improvement
- Ensure quality of new and existing user documentation and training materials
- Build and maintain a close working relationship with Service Centre Operations Managers / Team Leaders
What you’ll bring
- Previous experience in a Service Desk/ Training role
- Excellent written and verbal communication skills
- Good MS Office skills
- Organised, self-motivated, creative thinker, team player
- Ability to work independently without close supervision
#J-18808-Ljbffr