Company: Biffa Waste Services
Location: Aylesbury
Posted: May 4th, 2026
Location: Aylesbury
Reports to: Head of Customer Service
This is a key leadership opportunity to shape the performance, culture and customer experience across our Customer Service Teams. As Customer Service Manager, you’ll sit at the heart of our customer operation - leading teams, driving results, and turning strategy into action. You’ll have real influence over how we reduce avoidable contact, improve efficiency, and deliver a consistent, high‑quality experience for our customers every day.
Alongside the other Customer Service Manager for the other Customer Service Site, you’ll act as a united leadership team—driving consistency, sharing best practice and raising performance across both sites.
If you’re motivated by leading people, using insight to improve performance, and making a visible impact at scale, this role offers the chance to do exactly that.
You’re an inspiring, confident leader who thrives in a fast‑paced customer environment and enjoys making a visible impact. You bring energy to your teams, balance empathy with accountability, and know how to turn data into action.
You’re at your best when leading through others—coaching managers, setting clear direction, and creating a culture where people feel motivated, trusted and proud of the service they deliver. You’re curious, improvement‑focused, and not afraid to challenge the status quo to get better outcomes for customers and colleagues alike.
Most importantly, you care deeply about performance and people, and you’re driven by the opportunity to shape how our Customer Service department evolves and succeeds.