Service Advisor
Croydon, UK | Service Full time | £25,000 - £37,000 yearly | Apr 26, 2026
Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Lexus Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles.
What We Need
- Working closely with customers to arrange and plan out servicing and repairs on their vehicles
- Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Work with colleagues across the dealership (including parts, technicians and sales) to provide the best service
- Organise the collection and delivery of cars for delivery
- Encourage the sale of parts, accessories and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Contact customers to update on workshop progress, agreeing any additional spends
- Follow key processes to achieve excellent customer service and upsell targets
- Write job cards and brief technicians on work coming in
- Deliver excellent customer service at all times
Your Skills
- Relevant experience in a main dealer – Ideal
- Be an experienced Service Advisor
- Have excellent interpersonal skills and desire to deliver a great service
- Work well under pressure
- Have a desire to strive and hit sales targets
- Understanding of computer systems such as e‑mail, using online training and manufacturer technical systems
What We Offer
- Competitive basic salary
- Lexus training pushing you through the ranks
- Excellent bonus scheme
- Additional bonus based on upselling
- Uncapped and realistic OTE
- Modern work environment with top facilities
- Real career progression based around your aspirations
- Market leading benefits including healthcare, pension and company lease scheme
- Fun, friendly working environment
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