Customer Service (Corporate Move Manager)

Job Purpose

• To ensure the highest level of move management is offered to assignees and corporate HR teams throughout the sales and move process thus ensuring customer satisfaction and repeat business.
• To maximise the conversion ratio and job profitability of allocated assignee moves.
• To proactively liaise with the business development/account management team, internal service departments and global service partners ensuring opportunity is maximised.
• To arrange and book all services with internal departments and partner agents connected with an international removal by air, by sea or by road ensuring that the client’s expectations are met through consistent service excellence whilst costs are tightly controlled.

Responsibilities

• Receiving enquiries and action immediately.
• Ensure Navision is updated with client information and the business development team is updated appropriately.
• Arrange efficient and prompt coordination.
• Data entry of new jobs and continuous updating of information within customer card.
• Provision of competitive quotes and negotiation with customers to ensure maximum conversion rates at maximum profit levels.
• Ensure prompt response to e‑mail enquiries / rate requests.
• Ensure that status updates are completed on computer system in a timely manner.
• Ensure superior customer service levels.
• Meet shipping and accounting deadlines.
• Processing of invoices.
• Account portfolio to manage and expand.
• Provision of support to the rest of the team.

Skills, Knowledge and Experience

• Accuracy in data inputting.
• Excellent customer focus.
• Ability to prioritise and manage a large number of job files efficiently and work in a highly pressurised environment.
• Willingness to be flexible during business peak season.
• Good computer skills e.g. Word / Outlook.
• Experience of the industry useful.
• Good knowledge of geographical regions.

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