Retail Support Administrator

A bit about us: Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at www.thefragranceshop.co.uk. We are expanding and are looking for a Retail Support Administrator to join the team and be part of a growing and vibrant brand.

The role: The Retail Support Administrator will act as the critical interface between Head Office and stores, providing key support in store communications, management information, holiday collation, processing training requests and overall supporting the retail field team.

The successful candidate will need to be highly organised, with a pro‑active, helpful and flexible attitude and excellent attention to detail. The role also requires strong IT skills and someone who thrives in a fast‑paced environment.

What you’ll be doing:

• Be the primary contact for stores and central communications to the field.
• Coordinate stores queries and resolutions.
• Collate and distribute the daily bulletin.
• Collate all reporting required for the weekly retail trading meeting.
• Support visual merchandising, marketing and buying teams when information from stores is required or key strategic messages are cascaded to stores.
• Document and distribute all actions from the retail operations weekly/monthly.
• Monitor the field rota.
• Update retail operations internal file with any retail relevant information.
• Regularly update field team contact sheets.
• Update retail field team structure changes and contact details across the business.
• Collate and coordinate the holiday requests for approval of Chief Retail Officer.
• Support Chief Retail Officer with management information in advance of store visits.
• Support retail colleagues, helping to coordinate roadshows, conference etc.
• Any other tasks that may arise to support the retail stores.

What you’ll bring:

To excel in this role you must have strong knowledge of Microsoft Office Packages, including Word, Excel and Outlook and can demonstrate a solid background in administration.

You will have exceptional time management skills, be able to communicate effectively with all stakeholders and love working in a fast‑paced environment.

You will have good attention to detail and the ability to meet strict deadlines.

Why you’ll love working here:

Enjoy work‑life balance with our flexible working scheme - including 15 work from home days a year, duvet days and the choice to flex your working hours.

Vibrant state‑of‑the‑art office, conveniently located in Trafford Park with great transport links and free onsite parking.

No need to travel to the gym – we have one here for you! Take advantage of our free onsite gym facilities before/after work or even pop in at lunch time.

Generous staff discounts on a wide range of fabulous fragrances.

Excellent progression and development opportunities - work with teams who are passionate about what they do and develop your expertise within a creative and collaborative space.

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