Global Software Support & Incident Lead

Oxford Instruments plc is looking for a permanent Software Customer Service Manager based in Severn Beach, England. This role involves bridging between Field Service Software Engineers and the Software Engineering team, ensuring swift resolution of software-related issues, and providing exceptional support to clients. Responsibilities include incident management, customer training, and driving continuous improvement projects. A degree or apprenticeship in Software or Computing, alongside experience in semiconductor manufacturing, is required. The role offers competitive benefits, including 25 days of annual leave and private healthcare. #J-18808-Ljbffr