Summary
NG Bailey Facilities Services is recruiting for an experienced Maintenance Manager on the prestigious South East Trains LTD Contract.
Location
Kent - Rochester
Employment type
Full Time
Salary
£55,000 to £60,000 per annum, depending on qualifications and experience, plus Car or Car Allowance, plus Flexible Benefits Package and On Call Escalation fee.
Job Description
As the Maintenance Manager, you will lead a team of technicians to deliver exceptional service across multiple railway stations in the South-East. Your key responsibilities will include ensuring the highest standards in health and safety, customer service, quality assurance, and statutory compliance. You will oversee adherence to NG Bailey systems and procedures to maintain operational excellence, while leading from the front in a fast‑paced, safety‑critical environment. This is a high‑impact role offering the opportunity to take ownership of a dynamic, multi‑skilled team and drive performance across a live rail contract.
The role requires a Personal Trackside Safety (PTS) qualification, which will be provided through training. In addition to a strong electrical background, this role requires a broad understanding of building services, including mechanical systems, plumbing services, and building fabric maintenance, ensuring a fully integrated approach to service delivery across all assets. The Maintenance Manager will need to have experience in Electrical Installation Condition Reports (EICRs), electrical installations, and minor works, ensuring compliance with industry standards and the delivery of high‑quality services.
Key Deliverables
- Lead the team in the provision of excellent service delivery by monitoring performance, taking corrective action where necessary, and escalating to the Account Manager as appropriate.
- Undertake risk assessments and safety audits in line with relevant legislation and NG Bailey Health and Safety procedures.
- Ensure compliance with statutory regulations across electrical, mechanical, plumbing, and fabric disciplines, supporting a culture of continuous improvement.
- Work with the Account Manager to monitor the client’s statutory compliance tracker.
- Develop strong client relationships and identify additional work opportunities.
- Manage subcontractor works, ensuring compliance with NG Bailey procurement processes and client procedures.
- Monitor completion of PPM, reactive, and quoted works via CAFM and client systems.
- Liaise with the on‑site helpdesk team to ensure effective deployment of technicians and achievement of SLA/KPI targets.
- Support mobilisation and ongoing operation of contracts and additional sites.
- Deliver toolbox talks and monthly team meetings in line with SHEQ requirements.
- Produce quotes and manage tender returns for small to medium‑sized works.
- Complete monthly performance reporting in collaboration with the Account Manager.
Working hours
Working hours are 40 hours per week – Monday to Friday, with an on‑site out‑of‑hours escalation rota of 1 in 3 weeks.
What we’re looking for
- A strong electrical background, supported by relevant qualifications.
- A broad, practical understanding of mechanical building services, plumbing systems, and building fabric maintenance.
- Experience managing multi‑disciplinary teams across a live operational environment.
- Strong knowledge of compliance, statutory requirements, and safe systems of work.
Qualifications
- Completed a recognised Electrical Apprenticeship (Preferred, not Essential)
- City and Guilds 236 Parts 1 & 2 OR equivalent
- City and Guilds 2382 18th Edition
- City and Guilds 2391 (Desirable)
- Personal Track Safety – PTS (Desirable, not Essential)
- IOSH Working / Managing Safely (Desirable)
- Safe system of Work Procedure – PTW; RAMS etc (Desirable)
- L8 Training (Desirable)
Benefits
- Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, plus Car or Car Allowance, plus Flexible Benefits Package and On Call Escalation fee
- 25 Days Holidays plus Public Holidays
- Pension with a leading provider and employer contribution
- Sick Pay
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Free 24/7 365 Employee Assistance Program to support mental health and well‑being (including counselling sessions and legal advice)
- Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
- Personal development programme
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