Three Retail Customer Advisor
Location: Unit 2, 5 Lancaster Gate, St. Nicholas Arcades, Lancaster, United Kingdom, LA1 1NB
Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Key Responsibilities
- Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.
Qualifications
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required; ambition and the drive to learn matters most.
Benefits
Competitive pay and monthly bonus, up to 31 days off plus 2 bank holidays, discounts, vouchers, a pension plan, and learning & development tools.
We are an equal opportunity employer and provide reasonable adjustments during the interview process. If you require assistance, contact the recruiter or email jobs@three.co.uk.
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