VodafoneThree - Service Readiness Manager - Transport & Fixed Line Ops

Location

Newbury +*Hybrid

Working Hours

Full time 37.5 hours per week – Mon to Fri

Hybrid Working

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2‑3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Job Description

Transport & Fixed Line Operations are accountable for delivery & operations of high‑bandwidth low‑latency services across RAN, Core, Metro, Data Centre, Enterprise Networks, WAN, Customer Contact Services and more, with a range of technologies including, but not limited to, Optical Transport Networks (OTN), IP/MPLS, DWDM, Ethernet, Microwave, DC Fabrics and WiFi. We need to own and drive Operational Excellence, evolve and embed the appropriate technologies, refine processes and ensure our partners and suppliers are delivering to SLAs.

What you’ll do

• Act as the single operational readiness point of accountability for the domain, providing clear leadership across multiple programmes and suppliers by managing the delivery of Operational Service Readiness ensuring effective transition into Target Operational model and steady state functions utilising interim and strategic service model designs.
• Accountable for operational go/no‑go recommendations at service acceptance and launch gates, including formal sign‑off that services meet agreed Service Acceptance Criteria before transition to Operations.
• Define and oversee hypercare arrangements, including success criteria, hypercare duration, escalation routes, and formal exit into BAU operations.
• Ensure appropriate operational testing is completed prior to handover, including resilience testing, failover scenarios, performance, security validation and support model walkthroughs and ensure Incident, Problem, and Change processes are explicitly defined, tested, and accepted as part of service readiness, including major incident scenarios (incl. war gaming) and escalation paths.
• Define and track service readiness metrics, including post‑handover defects, incident rates, feeding any learnings back into delivery teams while challenging & preventing accumulation of operational / service readiness debt by ensuring deviations are risk managed rather than implicitly passed onto operations.
• Prioritise and Champion Data‑Driven Operations and have the Customer front and centre of their decision‑making process and dive partner and internal teams to deploy increased levels of automation and orchestration to improve joint performance along with continuous service improvements (CSI).

Qualifications

• Experience of managing Service Delivery in a multi partner/vendor Operations environment
• Experience of driving operational excellence internally and across partner organisations. Running SRM/ORM meetings, tracking performance against agreed SLAs, working collaboratively on issues and risks, driving improvement roadmaps, assessing maturity of services and agreeing priorities for CSI.
• Experience in driving interoperability across services and domains without compromising Network Stability.
• Experience of driving security compliance to agreed regulatory/industry standards, or to align with any internal VodafoneThree security frameworks.
• Understanding of Operational Delivery process and utilisation of OSS to achieve effective end to end Service Management Design.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools.

Additional Information

Posting End Date: 17th May 2026

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator’s standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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