Job Introduction
We are recruiting for a Service Advisor to join our ToyotaDealership in Stratford-upon-Avon.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Salaries include a basic salary plus a monthly bonus, with an OTE of £34,000.
Role and Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
- You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
- A well-presented individual with a desire, attitude and character to succeed
- Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
- You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
- Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
- 25 days holiday plus bank holidays
- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
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