Customer Service Team Leader – Fintech Customer Care

Zopa is seeking a Customer Service Team Leader in London to oversee a team of agents providing outstanding customer service. The role demands strong leadership, analytical skills, and experience in managing performance. You'll ensure the team meets service standards, drive continuous improvement, and support team development. This hybrid position requires working on-site two days a week and offers opportunities for flexible working arrangements, including working from abroad up to 120 days a year. #J-18808-Ljbffr