Facilities Team Lead

Job Description

This is an exciting opportunity to join the Facilities team and play a key role in maintaining the freehold and leasehold properties within the group estate. You will ensure compliance with hard and soft services requirements that impact day-to-day operations, health & safety, and cost control.

Reporting to the Head of UK Retail Facilities, you will manage planned and reactive maintenance, liaise with contractors and internal teams, and support the wider facilities to function across the business.

This role will be based onsite circa 3 days per week at our Shirebrook HQ with 2 days travel

Facilities Management

• Manage planned and reactive maintenance for hard and soft services.
• Administer software systems used to control operations.
• Liaise with stores, contractors, suppliers, and internal departments.
• Review invoices and purchase orders before approval to ensure accuracy and compliance with group requirements. This will work along the departments AI FM Agent.
• Maintain control of budgets, monitoring expenditure and reporting regularly.
• Interrogate and approve quotes in line with financial guidelines.

Project Support

• Organise works with contractors and support project works as required.
• Assist with store closures and new site acquisitions.

Duties

• Work on CAFM Portal system, assessing and triaging tickets.
• Take and make calls on the Facilities mobile, where you will be allocated a region to look after.
• Cover Main reception as required, on an ad-hoc basis.
• Participate in rotation “On Call” for the facilities department for escalation purposes out within office hours.

Relationship Management

• Build strong relationships with store teams, contractors, and the Facilities team.
• Deliver high-quality, business-focused services with an emphasis on collaboration and support.

Training & Process Improvement

• Ensure store teams are trained on ARMS and understand ticket logging and updates.
• Review and influence standard operating procedures to improve efficiency and compliance.

Site Audits & Compliance

• Attend project handover meetings to ensure snagging issues are resolved, and documentation is complete.
• Log handover audits and chase outstanding works to meet specification standards.
• Conduct site audits before and after PPM visits, ensuring all issues are logged and resolved.
• Verify compliance documents are accessible and up to date on ARMS and in-store.

Hard Services – Technical and structural elements of property maintenance

• Planned Preventive Maintenance (PPM) – Scheduled maintenance to prevent breakdowns.
• Water Systems – Plumbing, water safety, and compliance checks.
• Electrical & Data – Power supply, lighting, and data cabling.
• Lifts & Escalators – Maintenance and compliance for vertical transportation.
• Roofs & Building Fabric – Structural integrity, repairs, and upkeep.
• Signage – Installation and maintenance of internal and external signs.

Qualifications

You will be a self-driven individual who thrives in a fast-paced environment and can collaborate effectively with internal teams and external stakeholders.

Skills and Qualifications

• Previous experience in a Facilities position.
• Experience overseeing a small team.
• Strong knowledge around compliance.
• Strong and compassionate collaborator with the ability to work well within a team and to use your own initiative with a “Can Do” attitude.
• Ability to utilise computer software used within the office (experience of use of a CAFM software is required).
• Articulate and excellent written and verbal communicator.
• Flexibility is required when managing your own workload with the ability to multi-task.
• Ability to problem solve and remain calm under pressure, whilst proactively reacting within a fast-paced environment.

Additional Information

Along with your benefits package we also offer a wide range of perks for our colleagues:

Frasers Champion – Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values.

Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link to find out more - https://www.youtube.com/watch?v=O0qmvJofMew

Employee Welfare

Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

#J-18808-Ljbffr