We are looking for a proactive, hands‑on Operations Manager to join our GP Practice. This role is perfect for someone who enjoys working alongside the team to ensure the smooth, safe, and efficient running of daily operations.
You will manage day‑to‑day operational activities, supervise staff, and actively undertake operational tasks yourself. This is a practical, people‑focused role that is vital to the effective running of our busy practice.
Job Title: Operations Manager
Reports to: Practice Manager
Job Purpose
To provide hands‑on operational leadership across the GP Practice, ensuring that daily services are delivered safely, efficiently, and effectively. The post holder will supervise and support staff while actively undertaking operational tasks alongside the team.
Key Responsibilities
- Oversee and actively manage the daily running of the practice.
- Carry out operational tasks such as managing appointments, patient communications and general administration activity.
- Implement and maintain practical systems, policies, and procedures.
- Monitor resources, equipment, and space to ensure smooth operations.
- Line‑manage, supervise and support administrative staff (excluding medical secretary and workflow team).
- Undertake staff inductions, training, supervision, and performance management.
- Manage staffing levels, rotas, sickness absence, and cover as needed.
- Develop training guides and aim for consistency of approach to daily tasks.
- Ensure compliance with CQC standards, NHS regulations, and practice policies.
- Maintain health & safety, infection control, and data protection standards.
- Identify operational risks and take practical steps to resolve issues.
- Support basic budget and resource management; assist with procurement and supplies.
- Ensure cost‑effective use of resources in daily operations.
- Act as a key point of contact for operational matters.
- Build effective working relationships with staff, patients, PCN colleagues, and suppliers.
- Provide practical leadership and support to the team on a day‑to‑day basis.
Qualifications and Experience
- Educated to degree level or equivalent experience in health care or operational management.
- Leadership and/or management qualification.
- Significant experience in an operational or management role.
- Experience working with the general public.
- Experience supervising staff and dealing with day‑to‑day operational issues.
- Experience handling practical operational tasks alongside management responsibilities.
- Familiarity with a GP practice and its systems is highly desirable.
- Strong organisational and problem‑solving skills; ability to manage multiple tasks in a busy environment.
- Excellent communication and interpersonal skills.
- Confident decision‑maker with a practical approach to resolving issues.
- Competent IT skills for daily operational use.
- Polite, confident, flexible; hands‑on, proactive, practical.
- Approachable and supportive leadership style; calm and resilient under pressure.
- High levels of integrity and confidentiality.
- Experience in primary care, GP practice, or NHS setting.
- Knowledge of CQC standards and NHS practice regulations.
- Experience in a busy patient‑facing operational environment.
- Knowledge of NHS systems and procedures.
- Experience using clinical software such as EMIS Web, Docman.
- Customer service or patient‑facing experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.
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